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Privacy notice
Privacy Policy
At ScentDecants Ltd ("we," "us," or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit or interact with our website, ScentDecants.com (the “Website”).
1. Information We Collect
We may collect and process the following information about you:
1.1. Information You Provide:
- When you create an account, place an order, or contact us, we may collect your name, email address, billing and shipping addresses, and payment details.
- If you subscribe to our newsletter, we collect your email address.
1.2. Information We Automatically Collect:
- Technical data such as your IP address, browser type, operating system, and details of your visits, including pages viewed and links clicked.
1.3. Information from Third Parties:
- If you interact with us through social media or use third-party services to log in, we may receive information from those platforms, subject to their privacy policies.
2. How We Use Your Information
We use your personal information for the following purposes:
- To Process Orders: To fulfil and deliver your purchases and handle payments.
- To Communicate With You: To send order confirmations, respond to inquiries, and provide customer support.
- To Improve Our Website: To analyse usage trends and enhance your browsing experience.
- Marketing: To send promotional emails, offers, and updates if you’ve opted in. You can unsubscribe at any time.
- Legal Obligations: To comply with applicable laws, regulations, and legal processes.
3. Cookies and Tracking Technologies
Our Website uses cookies to enhance your experience and provide personalised content. Cookies are small files stored on your device that help us:
- Remember your preferences and login details.
- Analyse Website traffic and performance.
For detailed information, please see our Cookie Policy.
4. Sharing Your Information
We respect your privacy and only share your information when necessary:
- Service Providers: With trusted third parties who assist us in operating our business (e.g., payment processors, delivery services).
- Legal Compliance: If required by law, to protect our legal rights or to prevent fraud.
- Business Transfers: If we sell or merge our business, your information may be transferred to the new owner.
5. Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, or misuse. However, no online system can be guaranteed 100% secure, so we encourage you to take precautions when sharing information online.
6. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you.
- Correction: Correct inaccurate or incomplete data.
- Deletion: Request the deletion of your data in certain circumstances.
- Objection: Object to the processing of your data for direct marketing.
- Data Portability: Request your data in a structured, commonly used format.
To exercise your rights, please contact us at [email protected].
7. Retention of Your Information
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.
8. Third-Party Websites
Our Website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their privacy policies before providing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and, where appropriate, notified to you via email. Please check back regularly to stay informed of updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
- Email: [email protected]
- Address: 23 Far Bank, Shelley, HD8 8HS, United Kingdom
By using this Website, you agree to the terms of this Privacy Policy.